Terms and Conditions
Last updated: 14/12/2025
Welcome to Mauritrips.mu (“Mauritrips”, “the website”). By accessing or using this website, making a booking, or submitting an enquiry, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the website or services.
1. Services Provided
Mauritrips acts as an online platform facilitating travel-related services in Mauritius, including but not limited to:
- Airport transfers
- Private taxi services
- Day tours
- Excursions and activities
- Car rental assistance
- Holiday packages
Services are delivered directly by independent third-party service providers such as drivers, tour operators, activity suppliers, and rental companies.
2. Role of Mauritrips
Mauritrips functions as an intermediary and booking facilitator. While Mauritrips carefully selects and works with trusted service providers, it does not directly operate vehicles, tours, activities, or rental fleets unless explicitly stated.
3. Bookings and Reservations
3.1 Booking Process
- Bookings can be made through the website or via direct communication channels.
- A booking is considered confirmed once written confirmation is issued by Mauritrips.
- Users are responsible for providing accurate and complete information during booking.
3.2 Availability
All bookings are subject to availability. In rare cases, a service may be unavailable due to operational constraints, weather, or force majeure.
4. Prices and Payments
- Prices displayed are subject to change without prior notice until a booking is confirmed.
- Quoted prices are based on the information provided at the time of booking.
- Any additional services requested during the trip may incur extra charges.
- Payment terms, methods, and deadlines will be communicated during the booking process.
5. Cancellations, Amendments, and Refunds
5.1 Cancellations by the Customer
- Cancellation policies vary depending on the service and supplier.
- Applicable cancellation terms will be communicated at the time of booking.
- Late cancellations or no-shows may result in partial or full charges.
5.2 Amendments
- Changes to confirmed bookings are subject to availability and may incur additional costs.
5.3 Cancellations by the Supplier
In the event a supplier is unable to deliver a service due to unforeseen circumstances, Mauritrips will attempt to arrange an alternative service or issue a refund where applicable.
6. Tours and Custom Itineraries
- Tour itineraries are subject to change due to traffic, weather, road conditions, or safety considerations.
- Custom itineraries are reviewed to ensure feasibility within the available time frame.
- Mauritrips does not guarantee that all requested locations can be visited in a single day.
7. Activities and Paid Attractions
- Some tours and activities include visits to paid parks or attractions.
- Entrance tickets are not included unless explicitly stated.
- Ticket prices are determined by the attraction operators and are subject to change.
8. Car Rentals
- Car rental services are arranged through third-party rental companies.
- Rental agreements, insurance coverage, deposits, and driving conditions are governed by the rental provider’s own terms.
- Mauritrips is not responsible for damages, fines, or disputes arising from rental vehicle usage.
9. Customer Responsibilities
Customers agree to:
- Arrive on time at agreed pickup locations
- Follow safety instructions provided by drivers or activity operators
- Respect local laws, customs, and regulations
- Behave responsibly during tours and activities
Mauritrips reserves the right to refuse service in cases of inappropriate or unsafe behaviour.
10. Liability Disclaimer
Mauritrips shall not be held liable for:
- Delays, cancellations, or changes caused by weather, traffic, strikes, or force majeure
- Loss, damage, or theft of personal belongings
- Injuries or accidents occurring during third-party services
- Acts or omissions of third-party service providers
Participation in tours and activities is at the customer’s own risk.
11. Website Use
- Website content is for informational purposes only.
- Unauthorized copying, reproduction, or misuse of website content is prohibited.
- Mauritrips reserves the right to modify or discontinue website content without notice.
12. Intellectual Property
All content on Mauritrips.mu, including text, images, logos, and design elements, is the property of Mauritrips or its content partners and may not be used without written permission.
13. Privacy
Use of this website is also governed by the Privacy Policy, which explains how personal data is collected and processed.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Mauritius.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Mauritius.
15. Changes to Terms and Conditions
Mauritrips reserves the right to update these Terms and Conditions at any time.
Changes will be effective immediately upon publication on the website.
16. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Mauritrips
Website: https://mauritrips.mu
Email: reservation@mauritrips.mu